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 enlarge | Brand: Logitech
Category: CE
List Price: $249.99
Buy Used: $82.99
You Save: $167.00 (67%)
New (83)
Avg. Customer Rating:  1482 reviews
Media: Electronics
Autographed: No
Memorabilia: No
Batteries Included: No
Shipping Weight (lbs): 4
Dimensions (in): 6.5 x 10.5 x 6.5
Legal Disclaimer: Warranty does not cover misuse of product.
Warranty: 1 year warranty
MPN: 966187-0403
Model: 966187-0403
UPC: 097855031792
EAN: 0097855031785
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 Logitech customer support offers none December 27, 2005
12 out of 19 found this review helpful
This remote looked like the alternative to a bowl of remotes sitting on my coffee table. We've had a half dozen promising remotes and each suffered some weakness. The biggest drawback for someone like me who changes out components is that the programming is totally a drag. Our favorite had been the MX-500 from Home Theater Master. But even this inexpensive powerhouse presented challenges when you added a device or swapped out the DVD player. So we had great expectations of the Harmony 880 -- but we've not been able to fully realize the potential of the device because of a complete lack of customer support from Logitech. It seems that although they knew fully well how many units they sold, they did not prepare their web interface to make the programming quick, easy or intuitive. And, in fact, for two days have been off-line more than on. I'm on my sixth hour of trial and frustration. Over and over, half way through the steps to program my remote their site responds with "heavy traffic" and I'm given the Logitech boot. When I go to their customer service site, I'm met with the same "heavy traffic" message and asked to try back later. When I finally get through and send an email to them the site re-directs and I'm told again that they can't handle the traffic.
Save your money, buy a $20 all in 1 remote March 4, 2006
12 out of 18 found this review helpful
For years I have bought anything with the Logitech label. Their products have always been top quaility with good software. When I read about how this remote was programmed over the web I was very impressed with the concept. I bought the remote as soon as it came out and have been nothing but dissapointed since purchasing it for $240.00.
Issue #1. Charing - The remote charges by being set on the base. Mine however almost never charges. I have to play with it wiggling it around in the base trying to get it to start charging. Even when it starts charing it often stops after 40 seconds.
Issue #2. How softeware is downloaded. For some strange reason they have elected to use the web browser to download the data to the remote after you have selected your configuration. This is always a hassle as with SP2 in XP the browser blocks downloads and the user has to click the bar at the top. The process often hangs or just doesn't work. A USB driver has to be downloaded to the client's machine to start with, so why they do not use a thick client to do the downloads to the remote and communicate with their web server is beyond me.
Issue #3 - The basic feel of the remote. The buttons on the remote look cool but are a pain to press and have a horrible feel under your fingers. I find myself always hitting the wrong button even when I am just trying to change the channel.
I have switched back to using the all in 1 remote that came with my cable box and find it much easier to use.
 Overall Good Features - Too Many Small Annoyances Though May 19, 2006
12 out of 15 found this review helpful
For controlling many items together with one macro button, this remote does what it says. But here is a list of my gripes that might help you decide to buy it or not:
1. The buttons are annoying to push. They are hard and need to be pressed hard. Plus they delay, which is seriously annoying. When fast forwarding via Tivo, click the button (wait a second) then it reacts. I often mis-click because of this.
2. The screen graphics should be able to be customized. They currently are weak.
3. The web/usb updating software has good intentions but is honestly poorly built. It's a weak interface that has way too many steps. I am a developer myself and there are a ton of things that need to be corrected here. The updating process can take way too long and it really shouldn't.
4. Some buttons don't work - the skip button for Tivo just stopped working. And going through the steps to correct it not only don't work, but it takes a good 10 minutes every time. Really annoying.
Overall, I like the remote, but I find myself generally dissapointed in the simple things that bog down what would otherwise be a good experience.
I genuinely loathed this product June 26, 2006
12 out of 23 found this review helpful
Multiple reasons:
1. Setup software was buggy. (In my career I configure software and document support procedures.) The Harmony 880 software was abysmal in my experience: would not install cleanly for Windows XP (and I tried two separate machines with different XP configurations). Once installed, it could not reload until I manually killed its process in Windows Task Manager. Did not find resolution at the support site and FAQs.
2. Basic design flaw: the 880's "activities" approach does the thinking for me - even if its designers don't know my home theater nor what I intend to do. For instance, let's say I'm video taping a show from digital cable to give to a friend - or let's say I want two devices powered up for picture-in-picture use. I don't want the remote to turn off the digital cable when I turn on the VCR, but the 880 is designed to do that by default, and the workarounds felt cumbersome. Perhaps it knows what's best.
3. Configuring home theater devices: PC Configuration only. I wanted to make changes on the fly from within my home theater, but my experience was that any tweaking required me to get up, leave my home theater, trudge back to my PC in my office, reload the setup application, wander through various setup screens, make the change, commit the change, download the change to the remote, then see if the results were successful (which typically were not, so I would have to repeat the process). So: how much fun is that? My time is my own, but it's not limitless. I would prefer to spend it enjoying my home theater.
I promptly replaced the 880 with a Universal Remote URC200 (also available at Amazon.com) which supports remarkably easy and effective manual programming and also learns easily from my other remotes.
 Ahh, perfect Harmony... December 29, 2005
11 out of 12 found this review helpful
I received this as a Christmas gift from my husband because I have been annoyed with the 5 remote controls that clutter up our coffee table. As a newlywed using all of HIS equipment (TV, DVD, Amplifier, etc) I would get frustrated trying to figure out all of the settings that things needed to be on to play a DVD, for example. Don't even get me started on how to watch HDTV! I had figured all the tricks out - but I don't like having to use three remotes to change what I'm doing.
Programming the 880 was basically a piece of cake - I needed his help programming the VCR, but it turned out that was because it wasn't plugged into the TV! :-) We had it set up and running in a 30-45 minutes. If you make a mistake, you can re-add the device later (we put the wrong TV model in but were able to change it later).
The devices the 880 controls in our living room are as follows: TV, Direct TV R-10 DVR, Pioneer Receiver, PlayStation 2, VCR, and DVD player. It's SO nice. I am also going to set up extra activities (i.e. Watch TV #2) for our bedroom. It will work ceiling fans, lights - all kinds of devices. If you have a remote that currently performs a function, it can learn that function via infrared transfer.
There are a few separate options on this remote. The first is activities - that asks you what you want to do, i.e. "Watch a DVD", "Watch TiVo", etc. The next is the devices button. That brings up a list of your devices - you select one (i.e. TV) and then it gives you options for that device. For example, our TV device has 12 pages of commands you can scroll through - so you never need your old remote again.
If you program a device and it's not correct, you can actually use the on-remote Harmony assistant to try to correct the problem - you DON'T have to run back up to your computer right away to figure it out.
The screen is very easy to read in the dark, as are all the buttons. The buttons are a bit on the small side, but that's what allows the remote to be so compact and fit in your hand nicely. I've had this remote for about 2 weeks and I'm already getting the feel of it.
Since there is a docking station that charges it, I always know where the remote is. I consider myself a lover of technology and can usually figure out remotes if I have to. However, this takes all the guesswork out. The most important thing is that I wouldn't be afraid to let a relative or friend use the remote without messing up all of my configurations. If you have the means to obtain this remote and an hour of spare time to set it up and learn the remote, I highly recommend it!
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