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 enlarge | Brand: Logitech
Category: CE
List Price: $249.99
Buy Used: $82.99
You Save: $167.00 (67%)
New (86)
Avg. Customer Rating:  1483 reviews
Media: Electronics
Autographed: No
Memorabilia: No
Batteries Included: No
Shipping Weight (lbs): 4
Dimensions (in): 6.5 x 10.5 x 6.5
Legal Disclaimer: Warranty does not cover misuse of product.
Warranty: 1 year warranty
MPN: 966187-0403
Model: 966187-0403
UPC: 097855031792
EAN: 0097855031785
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 Harmony 880 Remote Control Overhyped June 4, 2006
14 out of 32 found this review helpful
Logitech is bordering on fraud in hyping this horrific little device. 8 hours of trying to teach it and 20+ Internet crashes later, I'm rtn'ing it. If you're buying it to replace one of your lost remotes, don't think the purported online database will save you--it needs the device. Expecting drop-down lists of models to sync your AV center like Logitech advertises? Nope. You type them in (spaces, dashes, version viccissitudes, etc.), and if Logitech has an EXACT match, it let's your proceed. (Remember programming 2 decades ago and if you missed one ";" you crashed--that's what happens if you miss a dash or a space--and you get to start over from scratch--meaning from the loginscreen!) One error, and it sends you into a series of progamming steps you cannot escape from--for the WRONG model number. Several times the on-line programming simpy broke down into the infamous "webpage not found" screen of death--requiring you to close out and re-start from scratch. This is a good idea to program remotes--too bad logitech is more hot air than acumen. STAY AWAY!
NO customer SERVICE - don't even think about buying it! October 4, 2006
14 out of 17 found this review helpful
My wife and I loved this remote. Right up until it quit working 4 months after we had it. They have a known issue of not charging and have had defective units. But never recalled them. Customer service number. What a joke. An absolute guarantee of OVER an hour on hold. Just to be transferred to someone else who asks you the same questions again. Then, after I went through all that and was guaranteed an email would be sent to me detailing how and where to send my remote for a replacement. Instead of an email I get a voicemail instructing me to call the same number that I was on hold for over an hour a few days prior. What a joke. Most people know the run around when they are getting it, and you will be sure to get it good from Logitech. I'm sure that most people just give up.
 I tried! August 13, 2005
13 out of 13 found this review helpful
I really tried to like this remote. I'm a big Logitech fan (although not too familiar w/ Harmony) and was hopeful that this device would be a continuation of their trend in my book.
Unfortunately, all aspects considered, this remote was very disappointing. Considering the cost of the unit, I expected it to work well, as well as have a quality-feel. The buttons felt flimsy and, like an earlier review, it wouldn't set well in the charger (the charging contacts underneath didn't properly meet). As for operation, it worked only Ok. Yup, just Ok. It did, however control a Sony receiver and Motorola Moxi PVR that no other remote would operate (newer devices) but it had an annoying lag-time in the channel-changing of PVR. Even if I got lucky and got the remote to charge properly, I found myself using my stock remotes because it didn't work the way the original remotes did. Also, the button layout is very poor.
In the end, I can say I really did give it a genuine chance and quickly found it was definitely not worth the inve$tment. It looks cool, but look elsewhere.
Hours of Frustration - again and again and...... November 6, 2005
13 out of 27 found this review helpful
This is not a consumer-friendly device (or manufacturer), by any stretch of the imagination.
If I started by counting up all of the time I spent with Logitech's surprisingly adversarial set-up program; added the two (yes, two) weeks I waited for a return email from Logitech's so-called "Technical Support", then tried to balance that against the time savings I'm supposed to achieve by not having to press multiple buttons on multiple remotes, I figure I'll have to wait about 12 years to come out ahead.
The device does reset itself and can also change certain configurations in subtle ways that first makes you think you're going crazy but really just makes your previous programming useless.
Customer service? You might as well try calling 911 in New Orleans, you'll get through quicker.
Best to wait awhile - there's probably a couple hundred monkeys locked in a room somewhere that are bound to come up with a better device a lot sooner than the time it will take for these guys to get their act together.
Good Technology but Terrible Hardware November 26, 2005
12 out of 23 found this review helpful
The Harmony Remote's software and technology with its internet update configuration capability is great, but the quality of the remote harware (except for the screen) deserves a negative 5 stars if that were possible. The remote buttons will make your hands go numb, likely cause permanent nerve damage, and give you RSI in less than a few weeks if you use it actively.
Obviously, the high price of this remote is going to pay for their development and software costs with little of it going to the remote hardware. The remote hardware, with the exception of its screen, could easily come from a 99 cent cracker-jack box as its toy. I am very disapointed with Logitech as I have and continue to use a wide variety of their mice products. I can't use this remote after just a few days and will likely sell it via auction as the quality of the remote's buttons are so poor and damaging to one's nerves. They should be sued and likely someday will for the complete disregard of any and all ergonomics.
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