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 enlarge | Brand: Logitech
Category: CE
List Price: $249.99
Buy Used: $82.99
You Save: $167.00 (67%)
New (88)
Avg. Customer Rating:  1483 reviews
Media: Electronics
Autographed: No
Memorabilia: No
Batteries Included: No
Shipping Weight (lbs): 4
Dimensions (in): 6.5 x 10.5 x 6.5
Legal Disclaimer: Warranty does not cover misuse of product.
Warranty: 1 year warranty
MPN: 966187-0403
Model: 966187-0403
UPC: 097855031792
EAN: 0097855031785
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 Poor Quality and Poor Customer Service January 17, 2006
16 out of 27 found this review helpful
This remote is great when it works. However, my remote had a button fall off, and its now less than 2 months old. Apparently the buttons are individually glued on. I tried to call customer service and spoke with someone who barely could speak english. She said they would send me a new remote, but I had to send back the old remote at my expense. She explained they are receiving many remotes back every day.
I purchased a Harmony remote for my father in law for Christmas, and it came with a defective USB cord.
If you are buying this product, expect it to be defective. They appear to have very poor quality control.
If you plan on buying it anyway, purchase an extended warranty so you are covered past one year and good luck - you will need it!!!
 Great ideas, but some flaws August 1, 2005
15 out of 15 found this review helpful
This is actually a very nice remote, but given the price it had better be. I rate it 3/5 because of the price. If this were an $80 remote with these features it'd easily be 5 out of 5, but for $250 the expectations rise.
First the nice features of this unit. The concept of organizing the remote by activities rather than devices is great. It requires a change in thinking for the user, but it really is the right approach for any modern home theater system. The key layout is good, and the remote feels good in your hand. There are raised spots on the keypad to help guide your fingers for blind usage. I have no trouble driving the 880 with one hand, which is important. Now the keys are small, so if you have big hands you might have a bit of trouble.
Now the not so good stuff. The IR is not terribly powerful, so you have to point the unit directly at your components all the time. I moved from an old Philips Pronto to this unit, and the Pronto had a very powerful IR beam. So I was used to not worrying about my aim. With the 880 you need to aim.
You program the 880 via a web interface, which isn't a bad idea. But the site does not work with Firefox, so you must use Internet Explorer. Further, I've had a couple occassions where the site just didn't work, at which point you are stuck. There is no alternative to the web interface, so if there's a a problem you cannot work around it.
Finally the color display is just so-so. It's nice that it is in color, but the resolution is pretty poor. Obviously this doesn't impact the performance of the unit, but for $250 I think it's fair to pick nits.
Bottom line: this remote does what it is supposed to do, and can take control of a complex home entertainment system. But for me it falls a bit short of the ideal I was hoping for.
 Boo! Boo! August 30, 2006
15 out of 18 found this review helpful
No doubt about it, this is a nice looking remote. Great color. Back-lighting. Sleek design...but then there's some problems.
First the positives.
It's really nice to have a remote that can hook up to the computer, download information about the remotes and devices that you have and have a LCD to display the buttons that it wouldn't always have. No doubt about it.
It looks really cool and if everything is okay, performs well, as well.
The Cons.
This not only happened to my, but my neighbor as well. To recharge the remote you set it in the cradle right? No big deal. Except sometimes it just doesn't catch and by the end, it wasn't charging at all. I would leave it on the charger (one beep means it's connected and charging, two means it's disconnected) and it would beep. The next time I used it, it said that it needed to be charged with a red battery indicator. I even set something on top of it, licked it to ensure a connections...everything. It just stopped taking the connection and stopped charging.
I didn't have the receipt because it was a gift (that I wanted) so I found out that the LCD screen is sensitive to being smashed by my fist. Repeatedly.
The other down point. The remote lags when given a command. Example: I point it at my DVR and rewind to catch something I missed and it takes a moment. It's there, so I press play and it takes another couple of seconds to respond, missing what I wanted. Sure you get used to it, but it becomes annoying when it just feels like it lags.
For the price and the charger....I wouldn't recommend it.
 Absolutely Fantastic Remote! Superior Features! August 4, 2005
14 out of 17 found this review helpful
I spent a lifetime reviewing products as "The Gadget Guru" for the NBC Today Show, USA Today, my Syndicated Newspaper Column and numerous magazines and syndicated TV shows. Needless to say that over my career I reviewed thousands of new products. While I used to receive samples from the manufacturers, since my retirement I now purchase these items. When this unit was announced, I was thinking it was too good to be true and decided to purchase one through Amazon.
I have a very complicated home theater system where my TV is used as a monitor and I have numerous components including a DirecTV HD Tivo and a ReplayTV via cable as well as a DVD and a VCR. Everything is routed via an audio receiver. While I have used just about every other universal remote on the planet, none of them were truly noteworthy. Yes, there were some that costs thousands of dollars, but not all of us can afford those. This is why I was looking forward to putting this one through its paces.
I reviewed other Harmony remotes in the past, but they were when the company was in its infancy and while they had a great concept, its products needed to mature. Harmony was recently purchased by Logitech and the result is a remote, that once it's setup, is the best I have ever used.
The setup is both good and bad and those lacking in computer skills may seem a bit overwhelmed. But, the tech support number is clearly printed in the included brochure and the techs are very good about walking users through the setup steps.
What separates Harmony Remotes from most others is that instead of having a chip that includes remote codes, or having to learn remote codes manually, it connects to the Internet via your computer to capture the codes for your equipment. The on-screen interface is fairly simply and walks you through step by step and asks questions pertaining to your specific setup. You will need to have the model numbers of every component to be controlled by this device. (They are usually on front of each device). Be prepared to spend at least a couple of hours for the initial setup. What I really like about this system is that if you purchase a new piece of equipment and the code is not built into a standard learning remote control, it can be a real pain to setup. Since they keep a database of every new component online, it will not become quickly antiquated. Also, unlike other universal remote controls, it's not a problem if you lose your instruction book since setup and modifications are performed online. This is a real plus!
Here's what separates this remote from the others. Instead of having buttons to go to specific components and then displaying another list of commands this model treats your components in a "lifestyle" fashion. Once setup, you simple press a button to Watch TV, Watch DirecTV, Watch a DVD, Listen to a CD, etc. A single press of a button triggers a series of macros that automatically deliver the proper settings. Even better, all the lables can be easily changed to make it easy for even the most technophobic to use. Once it is setup with your components, even the most primitive user will have no problem using a complicated home theater system. This device could save marriages!
Even better, you can add up to 16 favorite channels for each tuning device that can be accessed with a press of two buttons and is individualized for each component. I don't know about you, but with all the offerings via Satellite or Cable, I can't remember all the channel numbers. Although each device has an on-screen guide, it can take quite a bit a time to scroll through to find the desired channel. With the Favorite Function on this unit, you can give each device its own list of channels. So, for my DirecTV, I entered my most watched channels and did the same for my ReplayTV cable box.
It even allows you to add Icons so that you can simply press on NBC, CNBC, HBO, etc., and it automatically goes to that channel.
Also, it's rechargable, so there's no need to constantly change batteries. Even better, it has a sensor in it that not only automatically turns off the screen to save battery life, it automatically activates as soon as you pick it up so it's great for dimly lit home theater setups.
The only feature I wish they would have included was a Remote Control Locator function that would allow you to press a button on the charging base and have it "beep" the remote.
All in all, considering the full functionality of this unit, I give it my highest recommendations.
what an overpriced piece of crap February 16, 2006
14 out of 30 found this review helpful
where to start:
the installation software is buggy to say the least -- totally incompatable with any firewall software including xp's own.
the remote itself is lightweight and flimsy, and simply does not feel durable.
the charger does not seem to cradle the remote adequately -- you have to slide the remote in just right, or place a weight ont top of it for the remote's contacts to connect properly to the charger's.
For over two-hundred dollars I will use the various remotes on an as-needed basis.
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