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 enlarge | Brand: Keyspan
Category: CE
List Price: $30.99
Buy New: $25.42
You Save: $5.57 (18%)
New (54) from $25.42
Avg. Customer Rating:  110 reviews
Media: Electronics
Autographed: No
Memorabilia: No
Network Interface: USB
Shipping Weight (lbs): 2
Dimensions (in): 6.5 x 3 x 9.5
MPN: USA-19HS
Model: USA-19HS
UPC: 672603000413
EAN: 0672603000413
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 Broke, and Keyspan stole it from me January 24, 2008
7 out of 8 found this review helpful
My USA-19HS worked ok for a couple of months, then stopped working. It started identifying itself as a a TUSB3410 Boot Device, which Keyspan's website says meant it was defective. I then went into customer service hell. After I posted my info to a tech support forum on their website, they vanished. I poked again a week and a half later, and they came back and told me to mail the device in. I did so. Then they vanished off the face of the earth. No replacement sent to me, no posts to my electronic tech support thread (despite multiple posts by me), and they don't answer their phones (there's a recording saying to visit the website). Eventually, weeks later, after I threatened to go to the BBB, someone posted and said they'd look for my device and get back to me that afternoon. Two days later, nothing again.
The device works fine, but heaven forbid you actually need to get it replaced. At this point, I have neither my dead device nor a refund -- I mailed it in, and it's gone in a black hole.
Does NOT work with Linux even though it's advertised March 12, 2004
5 out of 15 found this review helpful
I got the USA-19HS thinking it would be good to support a company that releases it's products with linux drivers. Well, what a disappointment this was, even though there is a picture of Tux on the box along with the Windows and Mac icons this model is not supported in Linux. I emailed Keyspan support and got an auto-repsonder that said they'll get back to me within 72 hours. It's been 4 days and still no response from them. Luckily this thing worked pretty well in OS X so I sold it to a friend of mine and bought myself another USB serial adapter, a keyspan USA-19, which is an older model with good Linux support. Although I replaced this purchase with another one of Keyspan's products I wouldn't support this company in the future and won't recommend them to anyone else.
Does not work with Wacom Intuos 2 serial tablet February 20, 2006
5 out of 6 found this review helpful
The new computer we bought to replace an 8 year old model did not come with a serial port. According to the Keyspan website the USA-19HS will support the Wacom Intuos 2 serial graphics tablet. Unfortunately this does not seem to be the case. The Keyspan adapter does work with our Garmin GPS 76, but when the Intuos 2 is plugged in it is not recognized. Did contact Keyspan technical support, but even though the website promises a reply within 72 hours we never got one.
 Works as advertised August 29, 2005
4 out of 4 found this review helpful
I bought it to connect a Polar cyclometer to a Powerbook running iSmart software (a Mac substitute for the Wintel software that came with the Polar) and it worked without a glitch
 Linux users be warned November 9, 2005
4 out of 7 found this review helpful
This product is advertised as working under Linux, and technically it does. Its driver, however, relies on bits of closed-source firmware that are included in the kernel source. Debian-based distributions remove this firmware for philosophical reasons, so Keyspan devices won't work out of the box on these distributions. Rather, a custom kernel compilation (or something similar) is required to get it working.
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