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| Brand: Philips
Category: CE
Buy New: Too low to display
New (9)
Avg. Customer Rating:  26 reviews
Color: Black
Media: Electronics
Autographed: No
Memorabilia: No
Display Size: 42
Shipping Weight (lbs): 69
Dimensions (in): 45.5 x 31.2 x 13.2
MPN: 42PFL5603D/27
Model: 42PFL5603D/27
UPC: 609585145245
EAN: 0609585145245
Availability: Usually ships in 1-2 business days
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| Customer Reviews:
 WOW July 4, 2008
9 out of 10 found this review helpful
I have never taken time to write a review before, but after getting this TV I had to. I have shopped TVs for 2 months before buying this and I'm glad I did. The picture is amazing. I hooked it up to my digital cable box that is not HDTV and thought Wow great picture, but when I played a DVD on my 1080 upconvert player through HDMI I was speechless. Its like looking trough a window. The sound is good from TV but through a tuner its incredible. As a matter of fact I just ordered a new 7.1 tuner to really do it justice. In my opinion it is a great TV at a great price. And with a name like Philips you know it is a quality product with outstanding support. Several years ago I had a Philips TV stop working after only 2 months. I called the 800 number and they had it picked up the next day. As it turned out, even though it was hit by lightning, they covered parts and labor 100% - even overnighted parts and I had the set back in 3 days. Made a believer out of me - (also taught me to make sure surge suppressors are properly grounded). 18 years later and the repaired set still works - my nephew has it in his dorm room.
TV was delivered a day earlier than their shipping estimate. Amazon Delivery driver called 3 times to schedule delivery and to let me know where he was so I didn't have to hang around all day waiting. He was very courteous and helpfull, unpacked TV and helped me hook up cables Etc. I will not hesitate to buy anything from Amazon ever again.
 Customer Service Warning! November 5, 2008
9 out of 10 found this review helpful
42" Philips TV purchased on October 20th, 2007 from Costco.
Television began to have intermittent problems after seven months. The power would come on, then the screen would go black. Contacted Philips customer care on August 10th, 2008. The tv was still under warranty.
Philips said a satellite repair agency would contact me within a couple days.
A week later, after no reply, I called Phillips again on a friday. They called the repair agency while I was on hold and told me that the satellite repair agency would call me on Monday.
The following Friday, after no call from the repair agency, I called Philips again. They told me that the satellite repair agency said they called me, and I told them I had returned the television to the store, so I didn't need their services any longer. This was a lie. I had never heard from the repair agency.
Philips then set me up with another satellite repair agency in my area. The repair agency then called me and set up an appointment. One rep called me from there, stating they would be at my residence at 3pm. Another called the same day and told me between 1 and 2 pm. I took off work, and was at my place between 1 and 5 pm, and no one showed up.
I called Philips, and they said they would escalate the claim, and they would call me back, sending either an actual Philips technician out, or replace the tv.
Philips called me back, and decided to set me up with a 3rd satellite repair center. They called me and made an appointment. They showed up as scheduled, and had a flash drive for a firmware update. When plugged in, the flash drive would not work. The technician said that one of the other workers had some personal pictures on the flash drive, preventing it from automatically updating the firmware. Instead, he said that he would go ahead and order a replacement board for the tv from Philips.
The satellite repair center called me the next day, and told me Philips had no estimated time of arrival for the part. It took 4 weeks for the satellite repair center to receive the part. The satellite repair center came and installed the part in my home. The television was experiencing the same problems, preventing him from running the service codes on the tv, as the tv would not stay on. The technician decided to take the tv to check it out in their shop. This was a Tuesday.
I called Philips on Thursday, discussing my lack of trust in the satellite repair services ability to fix my tv, as it seemed they did not know what they were doing. Philips called the repair agency and reported to me that the repair center had had the tv working for two days in the shop. I called the repair center on Friday, and they told me they had the tv working since Thursday (discrepancy of two days), and would deliver it on Wednesday.
They delivered the television to me on Wednesday, and it worked. On Thursday, I turned the tv on, and the same intermittent problem was occurring. On this same day, Costco had contacted me regarding how the progress of the tv was going. I told them it still was not working. They escalated the problem on their end.
On Friday, October 24th, Costco called me. They called Philips customer care, and Philips told Costco, they would contact me within 48 business hours. Costco had told me that the Philips representative was surprised that Philips had not offered to buy back the tv at this point.
On Friday, October 31st, after not hearing anything from Philips, Costco called Philips customer care again. Again, Philips told Costco that they would be contacting me within 48 business hours.
48 business hours have passed, and I have heard nothing from Philips.
I am clearly getting the run around.
I have waited 13 weeks for a resolution through Philips and don't think they will ever provide one.
Good HD pictures, but.... August 23, 2008
7 out of 10 found this review helpful
Philips 42PFL5603D/27 42-Inch 1080p LCD HDTV
This TV displays gorgeous pictures on channels broadcasting HD and very good pictures from digital channels, but the images in standard broadcast mode leave a lot to be desired. And, the slowness of changing from one channel to another is very annoying. The channel information stays on the screen much to long for my taste. The remote control is too small and its number keys are too sensitive. If you do not depress them fast enough you get a string of numbers. Its ability to play jpeg images from a usb flash drive is very disappointing. I labeled 41 images as 001.jpg to 041.jpg and it scrambles those numbers and its slideshow only plays a few of them.
This is my first LCD HDTV. My recommendation before buying any brand is to go to a local store and see if they will let you operate the units they have on display. If I had done this maybe I would have found a brand that operates faster than this Philips 42-Inch 1080p LCD HDTV.
great TV for a good price June 9, 2008
6 out of 19 found this review helpful
great TV with very good resolution (must have blu-ray player, blu-ray disk, correct HDMI cable) 1080p; price was reasonable.
Don't believe the nasayers on this TV...Philips rocks and eagle and ceva too August 2, 2008
5 out of 5 found this review helpful
When I ordered this TV I was reluctant because of the reviews of the shipping company. However, the TV is great. I researched HDTV's for 6 months. I bought my dad the Philips 32"HDTV from WalMart and paid the tax...saved the tax on Amazon for mine(42"Philips HDTV). The shipping company was very helpful and did what they said they would do. Get this TV and don't worry about the shipping. Have a little faith.
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